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To most people, their most important asset is their home and it is therefore important that termite protection remain a priority for each home owner. .

In September 2017, the Australian Competition and Consumer Commission (ACCC) granted authorisation to the Australian Environmental Pest Managers Association (AEPMA) in respect of codes of practice for termite management.

The ACCC recognised by abiding by the standards set out in the Codes, pest managers that chose to be bound by the codes were also required to satisfy specific levels of practical experience and education in pest management clinics in order to be a signatory to the codes.

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The Australian Competition and Consumer Commission (ACCC) promotes competition and fair trades in markets to the benefit of consumers, businesses and the community. The ACCC is an independent commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation promoting competition, fair trading and regulating national infrastructure for the benefit of Australians.

For additional questions or enquiries regarding the ACCC, please refer to their website at .

A code of practice sets out industry standards of conduct. They are guidelines for fair dealing between you and pest controllers and they allow consumers know what businesses agree to in dealing with them. The codes of practice that have been lodged with AEPMA are to represent the whole of industry.

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The Code has been drawn up by an expert technical committee and sets out the current best actions to consider in dealing with termites. The principles of practice are regularly revised to ensure that they are technically appropriate and set the very best options for dealing with termites in Australia.

Yes of course. One of the reasons why the ACCC granted authorisation to the industry codes of practice was the fact that previously, consumers were required to purchase copies of the Australian Standards to see that the minimum requirements necessary in termite work. The codes of practice are available free of charge and can be downloaded from the AEPMA website at

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They can also be obtained from an accredited code of practice pest controller you just have to ask! .

The codes set out dispute resolutions and disciplinary Clicking Here action that could be levied in respect of a breach of these codes. Signatories to the codes must agree to be bound by the dispute resolution procedure set out in the Codes. Codes signatories should have documented consumer complaints handling procedures that comply with the Australian Standards for Complaints Handling in Organisations (ASISO 1002/206).

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Complaints which cannot be solved by the Code Compliance Manager are escalated to a Code Disciplinary Committee. .

Suspend use of the Code until the party in question can demonstrate ongoing ability to comply with this Code,

Failure to abide by the audit of the Disciplinary Committee can result in disqualification, suspension and publication of the violation on the AEPMA site.

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As an alternative to the dispute resolution process, or when a customer is dissatisfied with the manner in which a complaint is resolved, they may lodge the complaint together with all the relevant consumer protection agency or court of tribunal.

A list of accredited companies which have signed up to the codes of practice are available on the AEPMA website. A listing of companies who guarantee to implement the codes of practice can be attained by obtaining a list on

7) The pest control company I'm proposing to cope with does not wish to use the principles of best practice. In this scenario, how can I ensure my job is done properly

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It's not compulsory for companies to undertake work to the Code of Practice. The minimum standards for termite work are set out in Australian standards AS 3660 Termite Management, AS 3660.1 Part 1 New Building Work (2014), AS 3600.2 Part 2 In and Around Existing Buildings and Structures in guidelines and AS 3600.3 Part 3 Assessment Criteria for Termite Management Systems 2004.

If your pest controller is not proposing to utilize the Code of Practice, then you need to request copies of the appropriate standards to which your job is to be conducted. These can be obtained from the pest controller you're contracting to or can be purchased from Australian Standards Why would pest control firms not want to utilize the Code of Practice.

The Code of Practice is not compulsory and a lesser standard than the Code of Practice is available via Australian Standards. You need to purchase the above Standards or obtain them in the pest controller in order to ensure that the job that you have contracted to fulfills the minimum standards available under regulation.

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